No, but, then again, how many mechanics are still working at 8 or 9PM and how many shops still have their service advisers still there that late to apologize to you and explain what's happening and keep you entertained while you're waiting? That's what you get at Gil's. Do they always finish a repair by the time they promised it to you. Do I have a high degree of trust that they are running an honest business that cares about its customers and about earning repeat business. That's the only thing that holds me back from giving them perfect scores, because, after all, how could I possibly know if they're being 100 percent honest 100 percent of the time? Do I have a high degree of trust in their ability to provide me with repairs that actually fix the problem? Yes. Mike Brewster is a second generation automotive expert with more than three decades of experience in the automotive industry. Too bad they work in an industry that has such a bad reputation in trust, honesty, and business ethics. As for our newer cars, once we're finished with the dealer warranty, we start bringing our cars to Gil's for everything. No question at all that they kept them safe for our kids-wheels, steering, brakes, suspension, etc.-without making us throw tons of money at them. The people at Gil's a quick to tell us when a repair to these cars is very optional, and they've even done a little jimmying and tweaking here and there at little or no cost to keep these cars either running or at least comfortable. The latter is still going with over 215K miles on it. Auto Repair Multi Location Business Find locations Contact Information 817 Saratoga Road Burnt Hills, NY 12027 Visit Website Email this. One car was an '85 Tercel and the other a '90 Camry. We've had a couple of old, old cars that they kept road-worthy for our teenagers. That tells me two things: they have a LOT of customers (and certainly not due to lack of competition!) and they know how to run a customer-focused business. First of all, the place is huge-about the size of the service department at many auto dealerships. I have had 4 or 5 different cars serviced at Gil's over the past 5 or 6 years.
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